Our Award Winning Protein
I lost or can't find my scoop, how much KOS should I use?
Is KOS protein free of dairy, soy and gluten?
Is KOS protein powder sweetened?
Is your packaging BPA/bisphenol free?
FAQs
Allergen info
Are KOS products certified organic?
Does KOS have samples?
How do I cancel my auto ship / subscription?
How do I reset my password?
Our Satisfaction Guarantee
What are the nutritional facts and/or ingredients of KOS plant protein?
Wholesale FAQs
DOES KOS OFFER CREDIT CARD PAYMENT TERMS?
HOW CAN I BECOME A KOS RETAILER?
HOW CAN I PURCHASE KOS PRODUCT IN BULK?
WHAT ARE THE SHIPPING COSTS FOR KOS?
WHEN WILL MY ORDERS BE SHIPPED?
WHERE WILL MY ORDERS BE SHIPPED OUT FROM?
Orders
Can I cancel an already placed order?
Can I track my KOS order?
Does KOS ship internationally?
How do I use a KOS discount code or coupon?
WHAT IS YOUR RETURN POLICY?
What to do if my order is damaged upon arrival?
When can I expect to receive my order?
When does my subscription renew?
Where is my order?
Collaborate With Us
DOES KOS HAVE AN AFFILIATE/REFERRAL PROGRAM?
DOES KOS OFFER WHOLESALE/RETAIL OPPORTUNITIES?
IS KOS HIRING?
WANT TO COLLABORATE WITH KOS?
Subscriptions
Can I Add Items To My Subscription?
Can I Change My Subscription Products?
Can I Skip/Change/Postpone My Next Delivery Date?
How Can I Sign Up For A Recurring Subscription?
How Do I Cancel My Subscription?
I Forgot To Update My Address/Payment Method/Order And It Has Been Processed. Help!
I Need To Update My Address Or Payment Method
NEED HELP MANAGING YOUR SUBSCRIPTION?
Subscriptions 101
Contact us
Kosmic Rewards FAQ
Birthday Rewards
How To Earn & Redeem Rewards
Receipt Rewards
Refer A Friend
Review Rewards
Reward Levels
Rewards & Subscriptions
What are Kosmic Rewards?
Discounts And Promotions
- All Topics
- Subscriptions
- Can I Skip/Change/Postpone My Next Delivery Date?
Can I Skip/Change/Postpone My Next Delivery Date?
Updated ⌾ TEAM KOS
How to Skip an Upcoming Subscription
- Log into your KOS account
- Select 'Manage Subscription'
- Select 'Skip'
- You will see two options to select, or, you can gift the upcoming order to a friend.
- You will then receive a text or email verifying that the order has been skipped.
Setting the Next Order Date or Editing the Frequency
- Log into your KOS account
- Select 'Manage Subscription'
- Select 'Set Next Date or Edit Frequency'
- To update the next delivery date, choose the preferred date on the calendar. This will update the next processing date but will keep the frequency the same (i.e. 90 days)
- To update the frequency, select the frequency from the drop-down or click 'use custom interval'
- You will then receive a text or email verifying that the subscription has been edited to your preference
- Please note that updating the next order date will not automatically update the frequency