Our Award Winning Protein
I lost or can't find my scoop, how much KOS should I use?
Is KOS protein free of dairy, soy and gluten?
Is KOS protein powder sweetened?
Is your packaging BPA/bisphenol free?
FAQs
Allergen info
Are KOS products certified organic?
Does KOS have samples?
How do I cancel my auto ship / subscription?
How do I reset my password?
Our Satisfaction Guarantee
What are the nutritional facts and/or ingredients of KOS plant protein?
Wholesale FAQs
DOES KOS OFFER CREDIT CARD PAYMENT TERMS?
HOW CAN I BECOME A KOS RETAILER?
HOW CAN I PURCHASE KOS PRODUCT IN BULK?
WHAT ARE THE SHIPPING COSTS FOR KOS?
WHEN WILL MY ORDERS BE SHIPPED?
WHERE WILL MY ORDERS BE SHIPPED OUT FROM?
Orders
Can I cancel an already placed order?
Can I track my KOS order?
Does KOS ship internationally?
How do I use a KOS discount code or coupon?
WHAT IS YOUR RETURN POLICY?
What to do if my order is damaged upon arrival?
When can I expect to receive my order?
When does my subscription renew?
Where is my order?
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Subscriptions
Can I Add Items To My Subscription?
Can I Change My Subscription Products?
Can I Skip/Change/Postpone My Next Delivery Date?
How Can I Sign Up For A Recurring Subscription?
How Do I Cancel My Subscription?
I Forgot To Update My Address/Payment Method/Order And It Has Been Processed. Help!
I Need To Update My Address Or Payment Method
NEED HELP MANAGING YOUR SUBSCRIPTION?
Subscriptions 101
Contact us
Kosmic Rewards FAQ
Birthday Rewards
How To Earn & Redeem Rewards
Receipt Rewards
Refer A Friend
Review Rewards
Reward Levels
Rewards & Subscriptions
What are Kosmic Rewards?
Discounts And Promotions
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- Orders
- What to do if my order is damaged upon arrival?
What to do if my order is damaged upon arrival?
Updated ⌾ TEAM KOS
1. Fully inspect all deliveries before signing the receipt, even if you do not plan on opening the carton right away.
2. Write down and photograph any visible damage: box crushed, torn, creased, or other circumstances about the delivery.
3. If you find concealed damage, save the carton and packaging material and notify our customer service department immediately. Once your notification of damage is received you will receive a hassle-free replacement!