What to do if my order is damaged upon arrival?

TEAM KOS Updated TEAM KOS

1. Fully inspect all deliveries before signing the receipt, even if you do not plan on opening the carton right away. 

2. Write down and photograph any visible damage: box crushed, torn, creased, or other circumstances about the delivery. 

3. If you find concealed damage, save the carton and packaging material and notify our customer service department immediately. Once your notification of damage is received you will receive a hassle-free replacement!

How did we do?

How do I use a KOS discount code or coupon?

When can I expect to receive my order?

Contact