WHY AM I GETTING ______ ERROR?

TEAM KOS Updated TEAM KOS

  • Sometimes our products are so popular that we run out! Not to fret, most restocks take approximately two weeks.
  • Has your payment method expired? You can log into your account and select the Manage icon and select Billing Information to update your card or address.
  • I have an active subscription, but when I log in, it says I am inactive. Oh no! Please reach out to us at hello@kos.com and we will be happy to look into the issue.
  • Are you experiencing a different error? Please email us at hello@kos.com and provide screenshots if possible along with as much detail as you can so that we can assist you in the best way possible!

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WHAT IS A KOS SUBSCRIPTION/AUTOSHIP?

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