Subscriptions
Can I Add Items To My Subscription?
How to Add Products. Log into your KOS account. Select 'Manage Subscription'. Select the green 'Edit Products' icon. To add a product, click on 'Add Products to Subscription'. Select the product(s) y…
Can I Change My Subscription Products?
How to Swap Products. Log into your KOS account. Select 'Manage Subscription'. Select the green 'Edit Products' icon. To swap an item, simply click on the three dots located beside it, then select th…
Can I Skip/Change/Postpone My Next Delivery Date?
How to Skip an Upcoming Subscription. Log into your KOS account. Select 'Manage Subscription'. Select 'Skip'. You will see two options to select, or, you can gift the upcoming order to a friend. You…
How Can I Sign Up For A Recurring Subscription?
We made our subscription simple as can be and hiccup-free. When you head over to KOS.com and select any of our products, you will see two purchase options: the one-time order at full price, and the s…
How Do I Cancel My Subscription?
How to Cancel Your Subscription. Log into your KOS account. Select 'Manage Subscription'. Select 'Cancel' and click on why you wish to cancel your subscription. Please note that subscriptions can be…
I Forgot To Update My Address/Payment Method/Order And It Has Been Processed. Help!
Reach out to us at hello@kos.com with your order number and we'll be happy to assist you! Updating Shipping and Billing Information. Log into your KOS account. Select 'Manage Subscription' To revise…
I Need To Update My Address Or Payment Method
Log into your KOS account. Select 'Manage Subscription' To revise your shipping details , click on 'Edit' and follow the provided link. It is important to update your address on your KOS profile as w…
NEED HELP MANAGING YOUR SUBSCRIPTION?
Your dedicated KOS Customer Care Team is here for you via text and email to help with any and all things KOS. Swap a product, change order frequency, update an address, ask a question, get tips on so…
Subscriptions 101
Subscription 101. How to Swap Products. Log into your KOS account. Select 'Manage Subscription'. Select the green 'Edit Products' icon. To swap an item, simply click on the three dots located beside…
