Subscriptions
CAN I ADD ITEMS TO MY SUBSCRIPTION?
You sure can!. Log into your KOS Account. Select Manage Subscription on the right-hand side. Select the subscription and simply click Add Product. You will then be displayed all other KOS products av…
CAN I CHANGE MY SUBSCRIPTION PRODUCTS?
Absolutely! You can update your current subscription to ship a new product with the steps below: Text/SMS:. You can swap any of your subscription items by texting “START” to (833) 264-4998 to make an…
CAN I SKIP / CHANGE / POSTPONE MY NEXT DELIVERY DATE?
KOS Subscription delivery frequencies are customizable! Text/SMS:. Skip/change/postpone upcoming subscription orders by texting “START” to (833) 264-4998 Website:. To skip your upcoming shipment, sim…
HOW CAN I SIGN UP FOR A RECURRING SUBSCRIPTION?
We made our subscription simple as can be and hiccup-free. When you head over to KOS.com and select any of our products, you will see two purchase options: the one-time order at full price, and the s…
HOW DO I CANCEL MY SUBSCRIPTION?
We are sad to see you go! Cancel by Text/SMS:. You may cancel your KOS subscription anytime by texting “START” to (833) 264-4998 Cancel on your subscription portal:. Log into your KOS account. Select…
I FORGOT TO UPDATE MY ADDRESS / PAYMENT METHOD / ORDER AND MY ORDER HAS PROCESSED. HELP!
Subscription/auto-ship reminders are sent out via email and SMS 3 days prior to the subscription being processed. Subscription orders receive priority fulfillment and are processed at the start of th…
I NEED TO UPDATE MY ADDRESS OR PAYMENT METHOD
Log into your KOS account. Select Manage Subscription on the right-hand side. Select Addresses or Billing Information on the upper right-hand side. Simply update the billing or address information! I…
NEED HELP MANAGING YOUR SUBSCRIPTION?
Your dedicated KOS Customer Care Team is here for you via text and email to help with any and all things KOS. Swap a product, change order frequency, update an address, ask a question, get tips on so…
