Subscriptions
Can I Add Items To My Subscription?
Log into your KOS Account. Select 'Manage Subscription'. Select 'Edit Products' and scroll down to 'Add Products'. Select the product(s) you wish to add, then select 'Confirm' and be sure to save the…
Can I Change My Subscription Products?
Log into your KOS Account. Select 'Manage Subscription'. Select 'Edit Products'. Select the products you wish to add or remove from your subscription.
Can I Skip/Change/Postpone My Next Delivery Date?
To skip your subscription: Log into your KOS Account. Select 'Skip'. You can then select to gift the subscription or skip it for 15 or 30 days.
How Can I Sign Up For A Recurring Subscription?
We made our subscription simple as can be and hiccup-free. When you head over to KOS.com and select any of our products, you will see two purchase options: the one-time order at full price, and the s…
How Do I Cancel My Subscription?
We're sorry to see you go! Log into your KOS Account. Select 'Manage Subscription'. Select 'More' on the lower right-hand side. Select 'Cancel' & select the reason you wish to cancel. You'll receive…
I Forgot To Update My Address/Payment Method/Order And It Has Been Processed. Help!
Reach out to us at hello@kos.com with your order number and we'll be happy to assist you!
I Need To Update My Address Or Payment Method
Log into your KOS Account. Select 'Shipping and Billing'. Select 'Edit' and follow the link to edit the information.
NEED HELP MANAGING YOUR SUBSCRIPTION?
Your dedicated KOS Customer Care Team is here for you via text and email to help with any and all things KOS. Swap a product, change order frequency, update an address, ask a question, get tips on so…
