Subscriptions
CAN I ADD ITEMS TO MY SUBSCRIPTION?
You sure can! 1. Log in to your KOS Account 2. Select the Manage icon 3. Simply select the ADD Product icon on the subscription tab.
CAN I CHANGE MY SUBSCRIPTION PRODUCTS?
Absolutely! You can update your current subscription to ship a new product with the steps below: Login to your KOS Account. Select the Manage icon next to your Subscriptions tab. Next to each active…
CAN I SKIP / CHANGE / POSTPONE MY NEXT DELIVERY DATE?
KOS Subscription delivery frequencies are customizable! Have you discovered you’re all stocked up and need to change, skip, or postpone your next order? We can help with that! To Skip your next deliv…
HOW DO I CANCEL MY SUBSCRIPTION?
Have you discovered you’re all stocked up, or would prefer to purchase as needed vs postponing your subscription for a later date? We’re sorry to see you go, but you can cancel your subscription with…
I NEED TO UPDATE MY ADDRESS OR PAYMENT METHOD
Log in to your KOS Account account. Click on the Manage icon. Select Billing Information and update your address or card information. Are you still having issues or need assistance? Contact us at hel…
UH-OH! I FORGOT TO UPDATE MY ADDRESS / PAYMENT METHOD / ORDER AND MY ORDER HAS PROCESSED. HELP!
Our subscription orders take priority, and orders are processed at midnight on the day they are set to ship.. For example, if your subscription is set to ship on June 22nd, it will process at midnigh…
WHAT IS A KOS SUBSCRIPTION/AUTOSHIP?
Love KOS? Instead of having to visit our website every time you want to re-order, we make setting up auto-delivery a breeze! You set the timeframe and quantity. You can skip, cancel, or change any pa…
WHY AM I GETTING ______ ERROR?
Sometimes our products are so popular that we run out! Not to fret, most restocks take approximately two weeks.. Has your payment method expired ? You can log into your account and select the Manage…
