WHAT IS YOUR RETURN POLICY?

TEAM KOS Updated TEAM KOS

KOS 60-DAY RETURN POLICY

Click here to begin the return process.

We stand behind the quality of our products and want to make sure our customers are completely satisfied.

Your satisfaction is guaranteed for a full 60 days from the date of purchase. If you are not entirely satisfied and would like a refund or exchange, simply click on the link above to begin our self-guided return process.

If a product arrives damaged, or we made an error that cannot be remedied with replacement items, we will pay to return the product to us and send a replacement to you.

HOW TO RETURN A PRODUCT

Simply follow these easy steps:

1. Tell us on this form that you’d like a refund or exchange, and which open / un-open products you’ll be returning.

2. We will email you the address where you can return your bag/bottle(s).

3. Place the bag/bottles(s) in a box and mail it to us.

4. We will initiate your refund within 48 business hours of receiving your package.

*Full refund means the total amount you paid for your product + shipping + sales tax. The customer is responsible for return shipping.

**Repeated refund requests from the same customer are not allowed.

***This refund policy applies to orders placed on kos.com only and it is subject to change without notice.

DAMAGED AND DEFECTIVE ITEMS

If you receive a damaged or defective item, contact KOS Customer Care within 30 days of delivery at 1-833-344-4567.

Please supply the Team Member with your order number and item name from your original confirmation e-mail. The Care Team Member will also need your e-mail address and phone number. The KOS Care team will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item due to shipping.

If there is extensive damage to the packaging, contact Customer Care immediately at 1-833-344-4567. Please have your order number available when you contact the Customer Care Team Member.

RETURN EXCEPTIONS

Our Standard Return policies do not apply to all items. Below are items that cannot be returned and cannot be refunded:

  • Contest winnings and Free Promotional Items.
  • KOS products sold by unauthorized sellers. KOS is unable to control the quality of KOS products sold by unauthorized sellers.
  • KOS withholds the right to refuse excessive return order requests.  

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