Orders
Can I cancel an already placed order?
In an effort to get your order out ASAP, we move fast and process orders very quickly. Please contact us immediately after placing an order if you have changed your mind. If we can catch your order b…
Can I change/cancel my order?
In an effort to get your order out asap, we move fast and process orders very quickly. Please contact us immediately after placing an order if you have changed your mind. You can reach us fastest via…
Can I track my KOS order?
But of course! Simply Log in to your account to get the latest on your order status. Of course, you can also call us at 833-344-4567 or email us at hello@kos.com and we'll check it for you! We'd love…
Does KOS ship internationally?
Not yet! At this time we only ship within the contiguous US.
How do I use a KOS discount code or coupon?
To use a coupon code, add the items you wish to purchase to your shopping cart by clicking the Add to Cart button. Next, from inside the cart, click on the Check Out button to start the checkout proc…
WHAT IS YOUR RETURN POLICY?
KOS 60-DAY RETURN POLICY. Click here to begin the return process. We stand behind the quality of our products and want to make sure our customers are completely satisfied. Your satisfaction is guaran…
What to do if my order is damaged upon arrival?
1. Fully inspect all deliveries before signing the receipt, even if you do not plan on opening the carton right away. 2. Write down and photograph any visible damage: box crushed, torn, creased, or o…
When can I expect to receive my order?
We know you're excited to receive your order so we offer free standard shipping and ship orders on the same day when available. Occasionally if we run low on inventory there may be a slight delay but…
When does my subscription renew?
Depending on which subscription option you choose, your subscription will automatically renew every 14, 30, 45, 60, or 90 days from the date of original purchase. You will receive a shipping reminder…
Where is my order?
Carrier Contact Information. We work with the following carriers to deliver items. If you have an issue with your delivery, you can contact the carrier directly. Common Carrier Tracking Information C…
