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ORDERS & SUBSCRIPTIONS

Can I skip / delay / pause / postpone my autoship subscription?

Sure, changing your next autoship delivery date is easy. To Skip your next delivery: Login to your KOS.com account, and click on the Manage Subscriptions option, then find Delivery Schedule within th…

Updated 3 weeks ago by TEAM KOS

WHEN DOES MY SUBSCRIPTION RENEW?

Depending on which subscription option you choose, your subscription will automatically renew every 30 or 60 days from the date of original purchase.

Updated 3 weeks ago by TEAM KOS

WHAT TO DO IF MY ORDER IS DAMAGED UPON ARRIVAL?

1. Fully inspect all deliveries before signing the receipt, even if you do not plan on opening the carton right away. 2. Write down and photopgrah any visible damage: box crushed, torn, creased, or o…

Updated 1 month ago by TEAM KOS

CAN I CANCEL AN ALREADY PLACED ORDER?

In an effort to get your order out ASAP, we move fast and process orders very quickly. Please contact us immediately after placing an order if you have changed your mind. If we can catch your order b…

Updated 1 month ago by TEAM KOS

WHAT IS A KOS SUBSCRIPTION/AUTOSHIP?

Love KOS? Instead of having to visit our website every time you want to re-order, we make setting up auto-delivery a breeze! You set the timeframe and quantity. You can skip, cancel, or change any pa…

Updated 1 month ago by TEAM KOS

CAN I CHANGE/CANCEL MY ORDER?

In an effort to get your order out asap, we move fast and process orders very quickly. Please contact us immediately after placing an order if you have changed your mind. If we can catch your order b…

Updated 1 month ago by TEAM KOS

HOW DO I USE A KOS DISCOUNT CODER OR COUPON?

To use a coupon code, add the items you wish to purchase to your shopping cart by clicking the Add to Cart button. Next, from inside the cart, click on the Check Out button to start the checkout proc…

Updated 1 month ago by TEAM KOS

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

We know you're excited to receive your order so we almost always offer free 2-day shipping and ship orders the same day when available. Sometimes you'll even receive your order the next day depending…

Updated 1 month ago by TEAM KOS

CAN I TRACK MY KOS ORDER?

But of course! Simply Login to your account to get the latest on your order status. Of course you can also call or email us and we'll check it for you! We'd love to hear from you.

Updated 1 month ago by TEAM KOS

DOES KOS SHIP INTERNATIONALLY?

Not yet! At this time we only ship within the contiguous US.

Updated 1 month ago by TEAM KOS

HOW DO I CANCEL MY AUTO-SHIP/SUBSCRIPTION?

In order to cancel your KOS.com auto-ship, Login to your KOS.com account, and click on the Manage Subscriptions option, then next to each of the products you are subscribed to is an Edit or Cancel bu…

Updated 1 month ago by TEAM KOS

WHAT IS YOUR RETURN POLICY?

Click Start a Return to begin the return process.We stand behind the quality of our products and want to make sure our customers are completely satisfied. Your satisfaction is guaranteed for a full 9…

Updated 1 month ago by TEAM KOS

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