Our Award Winning Protein
Are KOS products FDA approved?
Can I cook with KOS protein powder?
Can I take KOS protein if I am pregnant or breastfeeding?
Can KOS protein be used as a meal replacement?
Can KOS protein help me lose weight?
Does KOS contain GMO (genetically modified) ingredients?
How long can KOS protein be stored? When does it expire?
I lost or can't find my scoop, how much KOS should I use?
Is KOS protein free of dairy, soy and gluten?
Is KOS protein powder high quality?
Is KOS protein powder sweetened?
Is KOS protein safe for people with diabetes, food allergies, or critical illness?
Is your packaging BPA/bisphenol free?
WHAT HAPPENS IF I BLEND MY SILICA PACK?
What is in your natural fruit and veggie flavor blend?
Are KOS products certified organic?
Do you have a referral / affiliate program?
Does KOS have samples?
How do I cancel my auto ship / subscription?
How do I reset my password?
Our Satisfaction Guarantee
What are the nutritional facts and/or ingredients of KOS plant protein?
What is your return policy?
Where is KOS made?
DOES KOS OFFER CREDIT CARD PAYMENT TERMS?
HOW CAN I BECOME A KOS RETAILER?
HOW CAN I PURCHASE KOS PRODUCT IN BULK?
WHAT ARE THE SHIPPING COSTS FOR KOS?
WHEN WILL MY ORDERS BE SHIPPED?
WHERE WILL MY ORDERS BE SHIPPED OUT FROM?
Can I drink your protein on a low FODMAP diet?
Can I mix different blends, proteins. And pantry items together?
Can I take KOS protein powder if I'm not exercising?
Can KOS protein help me gain weight?
Can KOS protein powder help me lose weight?
Can my whole family use KOS?
Capsules vs Powder: which should I choose?
How do I turn KOS coconut milk powder into coconut milk consistency?
How much water do I use to turn KOS peanut butter powder into actual peanut butter?
Is KOS protein a complete protein with all essential amino acids?
What KOS supplement is best as a pre-workout?
What are adaptogens?
What is the natural fruit and veggie blend derived from?
What's the vitamin/mineral content of a KOS functional ingredient? It's not stated on the label.
Where can I find the nutrition for KOS daily nutrition blends?
Where can I find the nutrition label for KOS functional ingredients?
Which KOS products help reduce stress?
Which KOS supplements contain nightshades?
Which products are stevia-free?
Can I cancel an already placed order?
Can I change/cancel my order?
Can I track my KOS order?
Does KOS ship internationally?
How do I use a KOS discount code or coupon?
WHAT IS YOUR RETURN POLICY?
What to do if my order is damaged upon arrival?
When can I expect to receive my order?
When does my subscription renew?
Where is my order?
COVID-19 Shipping Update
AM I STILL ABLE TO ORDER FROM KOS.COM?
ARE YOU GUYS SHIPPING AS NORMAL?
CAN I CHANGE MY DELIVERY ADDRESS?
WHAT IF MY ORDER DOESN'T ARRIVE ALL AT ONCE?
Collaborate With Us
DOES KOS HAVE AN AFFILIATE/REFERRAL PROGRAM?
DOES KOS OFFER WHOLESALE/RETAIL OPPORTUNITIES?
IS KOS HIRING?
WANT TO COLLABORATE WITH KOS?
Can I Add Items To My Subscription?
Can I Change My Subscription Products?
Can I Skip/Change/Postpone My Next Delivery Date?
How Can I Sign Up For A Recurring Subscription?
How Do I Cancel My Subscription?
I Forgot To Update My Address/Payment Method/Order And It Has Been Processed. Help!
I Need To Update My Address Or Payment Method
NEED HELP MANAGING YOUR SUBSCRIPTION?
Kosmic Rewards FAQ
How To Earn & Redeem Rewards
Refer A Friend
Rewards & Subscriptions
What are Kosmic Rewards?
Discounts And Promotions
- All Topics
- COVID-19 Shipping Update
- ARE YOU GUYS SHIPPING AS NORMAL?
ARE YOU GUYS SHIPPING AS NORMAL?
Updated ⌾ TEAM KOS
As the pandemic continues, we’re experiencing a steady increase in online order volume. This makes perfect sense. Our product is, among many other things, an immune system booster—and at a time when the immune system has a lead role to play in the corner we all hope the world will soon be turning.
As our order volume increases, please know we’ll continue shipping as efficiently and quickly as the supply chain allows. Please also understand that circumstances may cause some orders to experience longer delays than those to which you’re accustomed.
The procedures we’re working with are dynamic and ever-changing. Occasionally, orders containing 2 or more items may be separately packaged and shipped - your single order of several items arriving in separate deliveries on separate days. Please be assured you can expect your items to arrive within 48 hours of your original stated delivery date.
Thank you for your patience during this difficult time. We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.