Our Award Winning Protein
Are KOS products FDA approved?
Can I cook with KOS protein powder?
Can I take KOS protein if I am pregnant or breastfeeding?
Can KOS protein be used as a meal replacement?
Can KOS protein help me lose weight?
Does KOS contain GMO (genetically modified) ingredients?
How long can KOS protein be stored? When does it expire?
I lost or can't find my scoop, how much KOS should I use?
Is KOS protein free of dairy, soy and gluten?
Is KOS protein powder high quality?
Is KOS protein powder sweetened?
Is KOS protein safe for people with diabetes, food allergies, or critical illness?
Is your packaging BPA/bisphenol free?
WHAT HAPPENS IF I BLEND MY SILICA PACK?
What is in your natural fruit and veggie flavor blend?
Are KOS products certified organic?
Do you have a referral / affiliate program?
Does KOS have samples?
How do I cancel my auto ship / subscription?
How do I reset my password?
Our Satisfaction Guarantee
What are the nutritional facts and/or ingredients of KOS plant protein?
What is your return policy?
Where is KOS made?
DOES KOS OFFER CREDIT CARD PAYMENT TERMS?
HOW CAN I BECOME A KOS RETAILER?
HOW CAN I PURCHASE KOS PRODUCT IN BULK?
WHAT ARE THE SHIPPING COSTS FOR KOS?
WHAT IS THE RETURN POLICY?
WHEN WILL MY ORDERS BE SHIPPED?
WHERE WILL MY ORDERS BE SHIPPED OUT FROM?
Can I drink your protein on a low FODMAP diet?
Can I mix different blends, proteins. And pantry items together?
Can I take KOS protein powder if I'm not exercising?
Can KOS protein help me gain weight?
Can KOS protein powder help me lose weight?
Can my whole family use KOS?
Capsules vs Powder: which should I choose?
How do I turn KOS coconut milk powder into coconut milk consistency?
How much water do I use to turn KOS peanut butter powder into actual peanut butter?
Is KOS protein a complete protein with all essential amino acids?
What KOS supplement is best as a pre-workout?
What are adaptogens?
What is the natural fruit and veggie blend derived from?
What's the vitamin/mineral content of a KOS functional ingredient? It's not stated on the label.
Where can I find the nutrition for KOS daily nutrition blends?
Where can I find the nutrition label for KOS functional ingredients?
Which KOS products help reduce stress?
Which KOS supplements contain nightshades?
Which products are stevia-free?
Why is there a magnet effect occurring in my Show Me the Greens?
Can I cancel an already placed order?
Can I change/cancel my order?
Can I track my KOS order?
Does KOS ship internationally?
How do I use a KOS discount code or coupon?
What to do if my order is damaged upon arrival?
When can I expect to receive my order?
When does my subscription renew?
Where is my order?
COVID-19 Shipping Update
AM I STILL ABLE TO ORDER FROM KOS.COM?
ARE YOU GUYS SHIPPING AS NORMAL?
CAN I CHANGE MY DELIVERY ADDRESS?
HOW LONG DO I HAVE TO RETURN?
WHAT IF MY ORDER DOESN'T ARRIVE ALL AT ONCE?
Collaborate With Us
DOES KOS HAVE AN AFFILIATE/REFERRAL PROGRAM?
DOES KOS OFFER WHOLESALE/RETAIL OPPORTUNITIES?
IS KOS HIRING?
WANT TO COLLABORATE WITH KOS?
CAN I ADD ITEMS TO MY SUBSCRIPTION?
CAN I CHANGE MY SUBSCRIPTION PRODUCTS?
CAN I SKIP / CHANGE / POSTPONE MY NEXT DELIVERY DATE?
HOW CAN I SIGN UP FOR A RECURRING SUBSCRIPTION?
HOW DO I CANCEL MY SUBSCRIPTION?
I FORGOT TO UPDATE MY ADDRESS / PAYMENT METHOD / ORDER AND MY ORDER HAS PROCESSED. HELP!
I NEED TO UPDATE MY ADDRESS OR PAYMENT METHOD
NEED HELP MANAGING YOUR SUBSCRIPTION?
KOS Wellness App
Connecting to Samsung Watch, Garmin, or any other fitness watch
How do I set up or change my password and account?
How do I sign up?
How do I track a habit?
How do I use the mobile app when I'm working out?
How to Cast On-demand Video Workouts using Google Cast
How to sync wearable data from your Apple Watch
Installing FitBit Watch App
Installing the iOS Watch App
The app crashed or gave me an error - what do I do?
Troubleshooting signing into the mobile app?
Using In-App Meal Tracking
What happens after I sign up?
Kosmic Rewards FAQ
How To Earn & Redeem Rewards
Refer A Friend
Rewards & Subscriptions
What are Kosmic Rewards?
Discounts And Promotions
Updated ⌾ TEAM KOS
Our team has identified a bug in one of our recent Android app releases causing issues while logging in. The good news is, we’ve already corrected the issue and are asking all Android users to do the following steps:
Delete/uninstall their current version of the App (no data will be lost in this process)
Install version 7.8.0 of the App (available now in the Google Play Store)
Need help deleting and reinstalling the mobile app? Follow the instructions below.
How to Delete and Reinstall the App:
- More often than not, when a new version of the app is released, all you need to do is download the new update. But from time to time, it may be necessary to delete and then reinstall the app.
- Because all of your trainer, client, and account data is stored in a secure cloud, deleting the app from your phone will not cause you to lose any data. Once the app is reinstalled, your information is downloaded from the cloud and synced to your device once again.
- Follow these step-by-step instructions to delete and reinstall the KOS App:
1. Locate the KOS App on your iOS device. Tap and hold on the app icon until a small "x" appears and the icon begins to move, or the device gives you options to share, delete or edit home screen.
2. Tap the "x" or "remove app". A message will appear that says "Delete KOS Wellness App? Deleting the app will also delete its data."
Tap "Delete". Then either tap "Done" in the upper right-hand corner of the screen, or swipe up from the bottom of the screen.
3. Navigate to the Apple App Store and type "KOS Wellness" into the search bar. Locate the App and tap the cloud icon to reinstall the app.
4. Once the download has completed, tap "Open" and log into the app using your KOS app account username and password. Your data will automatically sync and the app is now ready to use again.
1. Locate the App on your Android device. Tap and hold on the app icon until a set of options appears and the icon begins to move. Select the "Uninstall" button. The screenshot below is an example of a Samsung device and other Android devices may be different, however, the idea is the same. Tap and hold the app, and options will appear.
3. Navigate to the Google Play Store and type "KOS Wellness" into the search bar. Locate "KOS Wellness" and tap the "Install" button to reinstall the app.