Our Award Winning Protein
Are KOS products FDA approved?
Can I cook with KOS protein powder?
Can I take KOS protein if I am pregnant or breastfeeding?
Can KOS protein be used as a meal replacement?
Can KOS protein help me lose weight?
Does KOS contain GMO (genetically modified) ingredients?
How long can KOS protein be stored? When does it expire?
I lost or can't find my scoop, how much KOS should I use?
Is KOS protein free of dairy, soy and gluten?
Is KOS protein powder high quality?
Is KOS protein powder sweetened?
Is KOS protein safe for people with diabetes, food allergies, or critical illness?
Is your packaging BPA/bisphenol free?
WHAT HAPPENS IF I BLEND MY SILICA PACK?
What is in your natural fruit and veggie flavor blend?
Are KOS products certified organic?
Do you have a referral / affiliate program?
Does KOS have samples?
How do I cancel my auto ship / subscription?
How do I reset my password?
How to create a return
What are the nutritional facts and/or ingredients of KOS plant protein?
What is your return policy?
Where is KOS made?
DOES KOS OFFER CREDIT CARD PAYMENT TERMS?
HOW CAN I BECOME A KOS RETAILER?
HOW CAN I PURCHASE KOS PRODUCT IN BULK?
WHAT ARE THE SHIPPING COSTS FOR KOS?
WHAT IS THE RETURN POLICY?
WHEN WILL MY ORDERS BE SHIPPED?
WHERE WILL MY ORDERS BE SHIPPED OUT FROM?
Can I drink your protein on a low FODMAP diet?
Can I mix different blends, proteins. And pantry items together?
Can I take KOS protein powder if I'm not exercising?
Can KOS protein help me gain weight?
Can KOS protein powder help me lose weight?
Can my whole family use KOS?
Capsules vs Powder: which should I choose?
How do I turn KOS coconut milk powder into coconut milk consistency?
How much water do I use to turn KOS peanut butter powder into actual peanut butter?
Is KOS protein a complete protein with all essential amino acids?
What KOS supplement is best as a pre-workout?
What are adaptogens?
What is the natural fruit and veggie blend derived from?
What's the vitamin/mineral content of a KOS functional ingredient? It's not stated on the label.
Where can I find the nutrition for KOS daily nutrition blends?
Where can I find the nutrition label for KOS functional ingredients?
Which KOS products help reduce stress?
Which KOS supplements contain nightshades?
Which products are stevia-free?
Why is there a magnet effect occurring in my Show Me the Greens?
Can I cancel an already placed order?
Can I change/cancel my order?
Can I track my KOS order?
Does KOS ship internationally?
How do I use a KOS discount code or coupon?
What to do if my order is damaged upon arrival?
When can I expect to receive my order?
When does my subscription renew?
Where is my order?
COVID-19 Shipping Update
AM I STILL ABLE TO ORDER FROM KOS.COM?
ARE YOU GUYS SHIPPING AS NORMAL?
CAN I CHANGE MY DELIVERY ADDRESS?
HOW LONG DO I HAVE TO RETURN?
WHAT IF MY ORDER DOESN'T ARRIVE ALL AT ONCE?
Collaborate With Us
DOES KOS HAVE AN AFFILIATE/REFERRAL PROGRAM?
DOES KOS OFFER WHOLESALE/RETAIL OPPORTUNITIES?
IS KOS HIRING?
WANT TO COLLABORATE WITH KOS?
CAN I ADD ITEMS TO MY SUBSCRIPTION?
CAN I CHANGE MY SUBSCRIPTION PRODUCTS?
CAN I SKIP / CHANGE / POSTPONE MY NEXT DELIVERY DATE?
HOW CAN I SIGN UP FOR A RECURRING SUBSCRIPTION?
HOW DO I CANCEL MY SUBSCRIPTION?
I FORGOT TO UPDATE MY ADDRESS / PAYMENT METHOD / ORDER AND MY ORDER HAS PROCESSED. HELP!
I NEED TO UPDATE MY ADDRESS OR PAYMENT METHOD
NEED HELP MANAGING YOUR SUBSCRIPTION?
KOS Wellness App
Connecting to Samsung Watch, Garmin, or any other fitness watch
How do I set up or change my password and account?
How do I sign up?
How do I track a habit?
How do I use the mobile app when I'm working out?
How to Cast On-demand Video Workouts using Google Cast
How to sync wearable data from your Apple Watch
Installing FitBit Watch App
Installing the iOS Watch App
The app crashed or gave me an error - what do I do?
Troubleshooting signing into the mobile app?
Using In-App Meal Tracking
What happens after I sign up?
Kosmic Rewards FAQ
How To Earn & Redeem Rewards
Refer A Friend
Rewards & Subscriptions
What are Kosmic Rewards?
Discounts And Promotions
Updated ⌾ TEAM KOS
To qualify for a refund, we require the thin KOS label that surrounds the product bottle to be returned along with your original KOS.com order number and the return authorization (RA) number assigned to your return written on the outside of the envelope.
It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification of delivery. Please note we are not asking you to mail back your entire supplement bottle, only the thin, product label surrounding the bottle. To return our new 14-serving pouches or single-serving pouch, simply empty the pouch and return in an envelope with your Return Authorization # (RA#) written on the front. We must receive the label(s) within 60 days from the date of original purchase for the refund to be valid.
If you need assistance with your return, you may also contact us at 1-833-344-4567 Monday through Friday between the hours of 9:00am and 5:00pm Pacific Time, or by emailing us at email@example.com