FAQs
Allergen info
Are KOS products certified organic?
Do you have a referral / affiliate program?
Does KOS have samples?
How do I cancel my auto ship / subscription?
How do I reset my password?
How to create a return
What are the nutritional facts and/or ingredients of KOS plant protein?
What is your return policy?
Where is KOS made?
Orders
Can I cancel an already placed order?
Can I change/cancel my order?
Can I track my KOS order?
Does KOS ship internationally?
How do I use a KOS discount coder or coupon?
What to do if my order is damaged upon arrival?
When can I expect to receive my order?
When does my subscription renew?
Where is my order?
Contact us
Our Award Winning Protein
Are KOS products FDA approved?
Can I cook with KOS protein powder?
Can I take KOS protein if I am pregnant or breastfeeding?
Can KOS protein be used as a meal replacement?
Can KOS protein help me lose weight?
Does KOS contain GMO (genetically modified) ingredients?
How long can KOS protein be stored? When does it expire?
I lost or can't find my scoop, how much KOS should I use?
Is KOS protein free of dairy, soy and gluten?
Is KOS protein powder high quality?
Is KOS protein powder sweetened?
Is KOS protein safe for people with diabetes, food allergies, or critical illness?
Is KOS tested for heavy metals?
Is your packaging BPA/bisphenol free?
WHAT HAPPENS IF I BLEND MY SILICA PACK?
What are the nutritional facts and ingredients?
What is in your natural fruit and veggie flavor blend?
Nutrition Tips
Can I drink your protein on a low FODMAP diet?
Can I mix different blends, proteins. And pantry items together?
Can I take KOS protein powder if I'm not exercising?
Can KOS protein help me gain weight?
Can KOS protein powder help me lose weight?
Can my whole family use KOS?
Capsules vs Powder: which should I choose?
How do I turn KOS coconut milk powder into coconut milk consistency?
How much water do I use to turn KOS peanut butter powder into actual peanut butter?
Is KOS protein a complete protein with all essential amino acids?
What KOS supplement is best as a pre-workout?
What are adaptogens?
What is the natural fruit and veggie blend derived from?
What's the vitamin/mineral content of a KOS functional ingredient? It's not stated on the label.
Where can I find the nutrition for KOS daily nutrition blends?
Where can I find the nutrition label for KOS functional ingredients?
Which KOS products help reduce stress?
Which KOS supplements contain nightshades?
Which products are stevia-free?
Why is there a magnet effect occurring in my Show Me the Greens?
Subscriptions
CAN I ADD ITEMS TO MY SUBSCRIPTION?
CAN I CHANGE MY SUBSCRIPTION PRODUCTS?
CAN I SKIP / CHANGE / POSTPONE MY NEXT DELIVERY DATE?
HOW DO I CANCEL MY SUBSCRIPTION?
WHAT IS A KOS SUBSCRIPTION/AUTOSHIP?
Wholesale FAQs
DOES KOS OFFER CREIT CARD PAYMENT TERMS?
HOW CAN I BECOME A KOS RETAILER?
HOW CAN I PURCHASE KOS PRODUCT IN BULK?
WHAT ARE THE SHIPPING COSTS FOR KOS?
WHAT IS THE KOS ORDER MINIMUM AMOUNT FOR RETAILERS?
WHAT IS THE RETURN POLICY?
WHEN WILL MY ORDERS BE SHIPPED?
WHERE WILL MY ORDERS BE SHIPPED OUT FROM?
Collaborate With Us
DOES KOS HAVE AN AFFILIATE/REFERRAL PROGRAM?
DOES KOS OFFER WHOLESALE/RETAIL OPPORTUNITIES?
IS KOS HIRING?
WANT TO COLLABORATE WITH KOS?
COVID-19 Shipping Update
- All Topics
- Wholesale FAQs
- WHAT IS THE RETURN POLICY?
WHAT IS THE RETURN POLICY?
Updated
⌾ TEAM KOS
All returns require a Return Authorization Number and pre-approval.
- Any return which does not have an approved RA# will not be accepted by KOS.
- Customer is responsible for the cost of shipping for all unauthorized returns.
- Credit will be issued after receipt and inspection of returned goods.
- Credit will not be issued on products that are damaged, discontinued or out of date.
- Deductions prior to receiving credit for return will not be accepted by KOS.
- KOS reserves the right to refuse any request for return purposes.
- There is a 15% restocking fee on all authorized product returns.
